From: Vince Budetti
Sent: Thursday, June 15, 2006 8:50 AM
To: Hideyuki Ohmata
Cc: Darryl Morton; Larry Ortega
Subject: RE: USB interface troubles for air-compressor about XL driver for Nagumo Plastics

Dear Ohmata-san,

 

We have a fix for the problem, only if the Compressor USB is not detected when you first press the start button.  However, you say that it happens in the middle of the file.  Can you verify, with the customer that this is the truth?  Other customers have never claimed this. They said it only sometimes happens when you press the start button and not in the middle of the file. Then they simply reboot the machine and it works OK again.

 

I need to know, as soon as possible, if it truly has this error somewhere in the middle of the file, or not.

 

 

Best regards,

 

 

Vince Budetti

Technical Support Manager

Universal Laser Systems, Inc.

16008 North 81st street

Scottsdale, AZ  85260

Phone: 480-483-1214 ext. 113

Email: vbudetti@ulsinc.com

 

ULS Customer Support

Phone: 480-609-0297

Fax: 480-609-1203

Email: support@ulsinc.com

 

 

-----Original Message-----
From: Ohmata, Hideyuki [mailto:hohmata@ulsinc.com]
Sent: Thursday, June 15, 2006 12:05 AM
To: Vince Budetti
Cc: lortega; plheureux; YS Naito??
Subject: USB interface troubles for air-compressor about XL driver for Nagumo Plastics
Importance: High

 

Dear Vince-san:                                         6/15/2006 Thurs. 
            CC:Larry-san:


Have you already fix "USB interface trouble for the air-compressor" on XL driver? This  trouble (Compressor USB not detected) was found at Nagumo Plastics and informed from Mr. Naito on April 3rd to you as in the bellow messages. He and Nagumo Plastics are still waiting for solution and a new drive/ROM. Lately Mr. Nagumo runs XL-9200 for their laser processing onto larger plastic materials for their business. However, sometimes this trouble happens and he must discard expensive plastic materials often because troubles happen during the midst of laser processing before completion. He could not resume process after the stop. He loses money because expensive larger plastic materials that he adds laser processing to could not be use again after this trouble. Mr. Nagumo complains and irritates for this incidents, Naito-san and YS sales persons explain to me.

Could you send new XL drive/ROM to Mr. Naito [ naito@ll.em-net.ne.jp ] of YS (or me) to fix this trouble now? We must hurry up to replace drive/ROM if possible now, or provide some means to fix temporarily if trouble is not fixed basically yet, as the customer is getting angry to this trouble.

Sincerely,

−−−−− From Yokohama, Japan  −−−−−−−
   Ohmata, Hideyuki  (大亦秀之)
   ULS - Japan Office:
           The Yokohama Landmark Tower 15 th FL
           2-2-1-1 Minato Mirai, Nishi-ku
           Yokohama-shi, Kanagawa-ken,  220-8115 JAPAN
           International call:  +81 45-224-2270    fax: +81 45-224-2279
−−−−−−−−−−−−−−−−−−−−−

-----Original Message-----
From: Vince Budetti [mailto:vbudetti@ulsinc.com]     Sent: Monday, April 03, 2006 10:38 AM
To: ?? ??(em-net)                           Cc: Hideyuki Ohmata; Patrick L'Heureux
Subject: RE: Questions about XL-9200

 

Dear Toshiharu-san,

 

My answers are in BLUE.

 

Best regards,

 

 

Vince Budetti

Technical Support Manager

Universal Laser Systems, Inc.

16008 North 81st street

Scottsdale, AZ  85260

Phone: 480-483-1214 ext. 113

Email: vbudetti@ulsinc.com

 

ULS Customer Support

Phone: 480-609-0297

Fax: 480-609-1203

Email: support@ulsinc.com

 

 

 

-----Original Message-----
From: naito@ll.em-net.ne.jp [mailto:naito@ll.em-net.ne.jp]
Sent: Sunday, April 02, 2006 12:28 AM
To: Vince Budetti
Cc: naito@ll.em-net.ne.jp; Hideyuki Ohmata; tsuge@ystokyo.jp; a_sakuma@ystokyo.jp; m_kobayashi@ystokyo.jp
Subject: Questions about XL-9200

 

Vince san 

 

We haven't applied new XL driver and firmware to Nagumo's XL-9200 yet.

This will be done this week, and I will send the info.

 

>> OK, Please inform me if there are any problems.

 

I was given one more question from Mr.Nagumo. He has experienced to see

ERROR message "Compressor USB not detected" on the XL-9200 panel on some

engraving data file. He did power off and on, this error was disappeared.

 

I found the next description in the manual.

I understand this description, I think the USB interface maybe not stable.

>> Yes, you are correct. The USB interface is not stable.

----------------------------------------------------------------------

  BASIC MAINTENANCE  Section 4-5 Error Message

 

  ERROR     : Compressor USB not detected.

  CAUSE     :   1) Communication between Air Assist Board and CPU interrupted.

          2) USB Air Assist Board defective.

  SOLUTION: 1) Recycle power to the system.

            2) Contact ULS Service.

----------------------------------------------------------------------

My question:

 

1. Will this problem be solved ?  Can we expect the solution ?

     (I expect this matter will be solved.)

 

>>Yes, we are aware of this problem. We will have a solution shortly. Once we know the solution, we will send it to you. Not all users experience this problem.

 

2. Does the word "Recycle power"  mean "power off and on" ?

 

>> Yes, it does. For right now, this is the only solution to the problem.

 

 

Sincerely,

 

---------------------------------------------

Toshiharu Naito <naito@ll.em-net.ne.jp>

Technical Manager, Yokohama Systems Co., Ltd.

---------------------------------------------